Frequently Asked Questions
A doctor’s referral is always required. Often, your referring physician will make an appointment for you. Some offices prefer to fax us your order and insurance information, then have us contact you to make the appointment.
Typically, MRI and CT scans require pre-authorization (also called pre-certification). Our on-site Insurance Specialist will work with you and your referring physician to obtain the information we need for this process.
Arrive 30 minutes before your appointment time to verify your registration information and if needed, to provide further health information for your exam. Please bring your insurance card, picture id, and be prepared to pay any amount due at the time of service.
We make every effort to ensure that all appointments run on time and each patient is seen in a timely manner. If you are delayed or cannot keep your appointment, please contact the ImageSouth facility that you where your appointment is scheduled. While we cannot guarantee your appointment slot if you are more than 15 minutes late, we will make every effort to work you back into the schedule as quickly as possible.
Please also bring a list of your current medications and information about any allergies you may have.
Insurance plans vary in the benefits they provide, so it is best to contact them if you are unsure of your coverage. Please keep in mind, that even if your plan covers the scan, you will be responsible for any co-payment, co-insurance, or deductible amount. If you have any questions about how your exam will be covered please contact our knowledgeable and friendly staff who will assist you.
ImageSouth offers discounted rates for those who are uninsured (self pay). Full payment is expected at time of service. Please contact us for current self pay rates. We accept all major credit cards including Master Card, Visa, American Express, Discover and we also participate with Care Credit. You can learn more about Care Credit and apply online by visiting their site now.
ImageSouth is a preferred provider of numerous insurance plans and new plans are frequently added throughout the year. Learn which insurance groups are accepted now.
You may contact our billing department using our toll free number 866-709-7974. A billing specialist will then answer all of your questions.
Following your diagnostic procedure, image results from your exam are transferred to our on-site radiologist. The radiologist then prepares a diagnostic report to send to your referring doctor within 24-48 hours. Your physician will review and consider the information provided in context with your medical circumstances and will discuss the results with you.